Returns & Exchanges
At UNREAL, we stand by the quality of our snacks; if your order arrives damaged or doesn't meet our freshness standards, we offer a hassle-free refund policy within 14 days of delivery. Due to the perishable nature of our food products, we cannot accept physical returns of opened items, but we are committed to making it right.
Contact Support
Email our customer care team within 14 days of receiving your order, including your order number and any relevant photos of the product issues.
Review Process
Our quality assurance team will review your request and the provided images to determine the best resolution, typically within 48 business hours.
Resolution Approval
Once validated, we will issue a full refund to your original payment method or ship out a replacement package at no additional cost to you.
Snack it Forward
Since we do not require you to ship perishable items back to us, we encourage you to dispose of or share any safe, unwanted items with your local community.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing