Frequently Asked Questions
Everything you need to know about our snacks and services.
What makes UNREAL products different from traditional snacks?
We focus on clean label ingredients, significantly less sugar, and zero artificial sweeteners or preservatives without compromising on the taste you crave.
How do you ensure freshness during shipping?
All orders are packed in temperature-controlled, insulated packaging with non-toxic ice packs to ensure your food arrives in perfect condition, even during summer months.
Are your products suitable for specific dietary restrictions?
Many of our products are Vegan, Gluten-Free, and Non-GMO Project Verified. Please check the specific ingredient list on each product page for detailed allergen information.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order is damaged or unsatisfactory, please contact us within 7 days for a full refund or replacement.
Do you offer international shipping?
Currently, we only ship within the continental United States and Canada to ensure our products maintain maximum freshness during transit.
How should I store my UNREAL snacks?
For the best experience, we recommend storing our chocolate and pantry items in a cool, dry place between 60-70°F to prevent melting or blooming.